There are few reasons why the scanner might not working on the website. Please make sure that:
The website the Cookie Scanner is used on is publicly accessible, otherwise, the scanner can’t access the website.
From version 2.0.0 of the plugin, the Cookie Scanner feature won’t work until license code won’t be added in the correct field of the plugin.
The Cookie scanner is mimicking the site’s user, which is surfing the website.
What the user is doing, accessing, or loading in the site will affect the amount of cookies that are in the site.
In these rare situations, cookie scanner cannot detect the cookie, for example:
A particular cookie is added not on page load, but later.
A particular cookie is added after user somehow interact with the site (clicking on the link, submitting the form, etc).
To learn more about how to block cookies, read this part of the documentation.
From version 2.0.0 of the plugin, the Cookie Scanner functionality won’t be available until a valid Envato license key will be provided.
To be allowed to use the Cookie Scanner, please go from the WordPress dashboard to Ultimate GDPR & CCPA > License or click the link available in the dashboard message.
There you will find a field in which you need to enter your license key.
Don’t know where to find your license key? Please follow the instruction under this link.